Last Updated: October 6, 2026

Welcome to Famesto (“Famesto,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of https://www.famesto.com/ (the “Website”) and your purchase of products and services through the Website.

By accessing, browsing, creating an account, or placing an order through the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About Famesto

Famesto is an online retail platform offering a variety of products, including pet accessories, electronics, home products, accessories, and other consumer goods.

The products, prices, availability, descriptions, and promotional offers displayed on the Website may change from time to time.

2. Eligibility to Use the Website

By using the Website, you confirm that:

  • You are legally capable of entering into an agreement under applicable law.
  • The information you provide to Famesto is accurate and complete.
  • You will use the Website only for lawful purposes.
  • You will not misuse, disrupt, or attempt to gain unauthorized access to the Website or its systems.

If you are using the Website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Customer Accounts

Certain Website features may require you to create an account.

You are responsible for:

  • Providing accurate information
  • Keeping your account information up to date
  • Maintaining the confidentiality of your password
  • Keeping your account secure
  • All activity conducted through your account

You should notify Famesto if you believe your account has been accessed without authorization.

Famesto reserves the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud, unauthorized activity, or violation of these Terms.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability displayed on the Website are accurate.

However:

  • Product colors may vary depending on your screen or device.
  • Product images may differ slightly from the actual product.
  • Product specifications may change according to the manufacturer.
  • Availability may change without prior notice.
  • Minor differences between product images and delivered products may occur.

Famesto reserves the right to correct errors, update product information, or remove products from the Website at any time.

5. Prices

All product prices are displayed on the Website at the time of purchase.

Prices may be displayed in Lebanese Pounds (LBP) and/or United States Dollars (USD) depending on the product and Website configuration.

Famesto reserves the right to change prices at any time.

A price change will not affect an order that has already been confirmed by Famesto, except where an obvious pricing error has occurred.

6. Orders

When you place an order through the Website, you are submitting a request to purchase the selected products.

After receiving an order, Famesto may contact you to confirm:

  • Your identity
  • Telephone number
  • Delivery address
  • Product availability
  • Order details
  • Delivery arrangements

An order is considered confirmed only when Famesto accepts or confirms the order.

Famesto reserves the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of:

  • Product unavailability
  • Incorrect pricing
  • Incorrect product information
  • Suspected fraud
  • Duplicate or unusual orders
  • Incorrect delivery information
  • Customer-requested cancellation
  • Other operational reasons

If an order is cancelled after payment has been made, any applicable refund will be handled according to the applicable payment and refund procedures.

7. Cash on Delivery

Famesto may offer Cash on Delivery (COD) as a payment option.

Where COD is selected:

  • Payment is collected when the order is delivered.
  • You are responsible for ensuring that the required amount is available at delivery.
  • You should inspect the order according to the applicable delivery and return conditions.
  • Repeated refusal or cancellation of confirmed COD orders may result in restrictions on future orders.

Other payment methods may be introduced in the future and may be subject to additional terms.

8. Delivery

Famesto may arrange delivery through its own delivery operations or third-party delivery providers.

Delivery times displayed or communicated by Famesto are estimates and may vary due to:

  • Location
  • Traffic
  • Weather
  • Product availability
  • Courier capacity
  • Public holidays
  • Unexpected operational circumstances

You are responsible for providing an accurate delivery address and reachable telephone number.

If a delivery cannot be completed because the customer provides incorrect information, is unavailable, refuses the order, or otherwise prevents delivery, additional delivery arrangements or charges may apply where permitted.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to Famesto’s applicable Return and Refund Policy.

Certain products may not be eligible for return or exchange due to their nature, condition, hygiene considerations, use, or other applicable restrictions.

Products must generally be returned in the condition required by the applicable Return and Refund Policy.

Nothing in these Terms limits any mandatory rights you may have under applicable law.

10. Promotions and Discounts

Famesto may offer promotions, discounts, coupons, giveaways, or special offers from time to time.

Unless otherwise stated:

  • Promotions may have specific eligibility requirements.
  • Promotions may be limited by quantity or availability.
  • Promotions may have expiration dates.
  • Promotions may not be combined with other offers.
  • Famesto reserves the right to modify or withdraw a promotion where reasonably necessary.

Specific promotional terms may apply in addition to these Terms.

11. Intellectual Property

All content available on the Website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Photographs
  • Text
  • Website design
  • Layout
  • Icons
  • Videos
  • Software
  • Other materials

may be owned by Famesto, its licensors, suppliers, or other rights holders.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit Website content without prior written permission from the applicable rights holder.

You may use the Website and its content only for lawful personal and purchasing purposes.

12. User Content

If the Website allows you to submit reviews, comments, photographs, feedback, or other content, you are responsible for the content you submit.

You agree not to submit content that:

  • Is unlawful
  • Is defamatory
  • Is abusive or threatening
  • Violates another person’s rights
  • Contains malicious software
  • Infringes intellectual property rights
  • Contains unauthorized personal information
  • Is fraudulent or misleading

By submitting content, you grant Famesto a non-exclusive right to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.

Famesto reserves the right to remove content that violates these Terms or applicable law.

13. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes
  • Attempt to access restricted areas or systems
  • Interfere with Website operation
  • Introduce malware, viruses, or harmful code
  • Attempt to circumvent Website security
  • Scrape or automatically collect Website information without authorization
  • Use automated systems to place fraudulent orders
  • Impersonate another person
  • Provide false information
  • Abuse promotions or discount systems
  • Attempt to interfere with another customer’s account
  • Engage in fraudulent transactions

Famesto may take appropriate action where prohibited activity is identified.

14. Third-Party Services

The Website may use third-party services or provide links to